1. RESERVATIONS AND PAYMENTS
1.1 Reservations can be made by contacting The
Reservations Department, Greenlife Africa Safaris and/or
affiliate website partners utilizing the E-Gnu.com Travel Technology,
hereafter referred to as the "Company," through the central
reservations centre in Scarborough, Cape Town, South Africa
1.2 Safaris are booked and confirmed only on receipt
of a 25% advance payment of the basic program rate (there are, however,
some exceptions of suppliers and operators who require a deposit of up
to 50%). This advance payment is due within fourteen (14) days of confirming
the arrangements. There shall be no binding contract until the advance
payment has been received by the Company. Failure to remit your advance
payment on time will result in an automatic change of status of any confirmed
space to a provisional basis and the possible inability to reinstate your
reservation. When the Company receives your advance payment, a booking
reference number will be assigned and noted on your original invoice.
This number shall be deemed to constitute acceptance and confirmation
of the booking. Your wire transfer authority will act as your receipt.
i) If the Company is NOT making your complete
travel arrangements for you, it will be necessary to furnish us with a
copy of the CONFIRMATION OF YOUR TRANSPORTATION ARRANGEMENTS before we
confirm our portion of your travel plans. The Company cannot be liable
for any penalties or losses incurred as a result of voluntary or involuntary
changes to transportation schedules.
1.3 The balance is due no later than sixty (60)
days prior to commencement of the program. If the balance has not been
received by that date, the Company shall be entitled in its discretion
to treat your reservation as cancelled, and consequently to forfeit such
part of the advance payment as determined solely by the Company.
1.4 Any reservation made within sixty (60) days
of commencement of a program may be accepted provided space is available,
payment in full is received, and provided that documents can be delivered
prior to departure.
1.5 The Company will not provide tickets, coupons,
vouchers or documents until full payment has been received.
1.6 The Company will not accept responsibility
for wire transfer and/or overnight mail charges.
1.7 No client will be permitted into the field
without payment in full being received by the Company.
1.8 Special airfares are capacity controlled and
often sold out months in advance. In addition, many accommodations offered
by the Company have limited capacity. It is essential to make reservations
well in advance to ensure your preferred arrangements.
2. CANCELLATIONS AND REFUNDS
2.1 Any cancellation of a booking must be in writing
and shall only be effective upon its acknowledged receipt by the Company.
If written notification is received prior to 8 weeks before departure,
your deposit is forfeited. If your cancellation is made within 8 weeks
of departure, cancellation charges will be levied. The scale of charges
will be governed by the policies and agreements in place between The Company
and the Supplier/s affected by your cancellation. These may not all be
the same for various suppliers, but generally this may be expressed as
a percentage of the tour price, as follows: More that 8 weeks notice -
deposit forfeited (25% of tour fare) Less that 8 weeks notice - deposit
25% plus 30%. Less than 4 weeks notice - 100% of tour price.
2.2 If you are a "no show," the Company
shall be entitled to treat your reservation as cancelled without having
given the Company any notice, and the provisions of Paragraph 2.1 shall
apply. (Please note that if the reason for cancellation falls within the
terms of any holiday insurance policy held by you, such charges will normally
be refunded by the insurance company, subject to the terms of the insurance).
2.3 Any request to amend or change a booking once
it has been confirmed may be accommodated subject to space availability.
If the Company is able to assist, an administrative fee of $50 per change
will be assessed. These fees will be added to your final invoice.
2.4 No refunds are given:(1) for lost travel time
or substitution of facilities, (2) for itineraries amended after departure,
(3) for circumstances arising beyond the Company's control, necessitating
alternative arrangements being made to ensure the safety and/or further
participation and enjoyment of your program, (4) if you do not appear
for any accommodation, service, sightseeing or trip segment without notifying
the Company, or (5) if you leave your program after it has begun, or miss
any scheduled sightseeing, activities, meals or accommodations, (6) if
you suffer loss of services or inconvenience as a result of travelling
without the correct documentation, including passports, visas and innoculation
certificates.
3. FOR YOUR INFORMATION
3.1 The information contained on this site is
an invitation to do business and not an offer. Greenlife Southern Africa
and all affiliate websites utilising the E-Gnu.com Travel Technology,
act herein as agents for our respective business partners and therefore
any agreement resulting from the acceptance of an order is deemed to be
an agreement between the relevant business partner and yourself.
3.2 The Company acts as booking agent for hotels,
airlines, air charters, bus companies, ground transportation, boat purveyors
or owners, and other independent contractors providing accommodations,
transportation, and/or other services abroad. Each of these companies
is an independent corporation with its own management and is not subject
to the control of the Company, including, but not limited to, various
overseas ground operators.
3.3 All bookings like those described above are
accepted by the Company, as agent for independent overseas ground operators.
The transportation, accommodations and other services provided by the
ground operators are offered subject to the terms and conditions contained
in the tickets, exchange orders or vouchers issued by them and/or their
suppliers. Because the Company does not have the right to control the
operations of the independent operators and their suppliers, IT CANNOT
BE LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE which may arise out
of these services. The Company reserves the right to cancel any itinerary
or any part of it, to make such alterations in the itinerary as it deems
necessary or desirable, to refuse to accept or to retain as a member of
any program any person at any time, and to pass on to program members
any expenditure incurred by delays or events beyond its control. In case
of any appreciable variation in its cost, the Company reserves the right
to adjust its rates.
4. RISKS
4.1 The Company draws your attention to the fact
that there are certain inherent risks involved in participating in the
type of trips sold by the Company. The Company will ask you to sign a
Release to acknowledge this warning and also to release and hold harmless
the Company from any damages that may result
4.2 It is your sole responsibility to take all
appropriate medical advice prior to departure as to whether or not you
are fit enough to undertake the trip booked. The Company shall not be
liable for illness, injury or death sustained on a program sold by the
Company which is not due to the gross negligence of the Company, its officers,
employees, authorised representatives or agents whomsoever.
5. FORCE MAJEURE
5.1 "Force Majeure" means, in relation
to the Company, any circumstances beyond the reasonable control of the
Company (including, but without limitation, acts of God, explosion, flood,
tempest, fire or accident, war or threat of war, sabotage, insurrection,
civil disturbance, or requisition, sickness, quarantine, government intervention,
weather conditions or other unexpected occurrences).
5.2 If the Company is affected by Force Majeure
it shall forthwith notify you of the nature and extent thereof.
5.3 The Company shall not be deemed to be in breach
of these terms and conditions or otherwise be liable to you, by reason
of delay in performance, or by non-performance, of any of its obligations
hereunder to the extent that any such delay or non-performance is due
to any Force Majeure.
5.4 If the Company is affected by Force Majeure
it shall be entitled to, and may in its sole and absolute discretion,
vary or cancel any itinerary or arrangement in relation to the trip. Payment
of any refund by the Company to you as a result of the non-performance
of any of the Company's obligations hereunder shall remain in its sole
and absolute discretion although the Company shall use its reasonable
endeavours to reimburse you where possible. However, the Company shall
be entitled to deduct from any refund recoverable the reasonable actual
and potential costs to the Company of the Force Majeure.
5.5 Regarding civil unrest, once the Company has
investigated the prevailing situation as it deems fit, it shall remain
in the Company's sole and absolute discretion whether to proceed with
the trip. You may in such circumstances cancel the trip. However, if,
after having made all reasonable and proper inquiries, the Company is
of the opinion that the trip may proceed, no refund will be payable to
you and the provisions of Paragraph 2 shall apply.
6. INSURANCE
6.1 The Company strongly recommends that clients
obtain the following types of insurance which are commercially available:
Accidental death and disability, Emergency medical evacuation, Trip cancellation,
Major Medical and Loss of personal effects.
7. PAYMENTS, SURCHARGES
& EXCHANGE RATES
7.1 The Company cannot be held liable when, through
circumstances beyond our control, a third party supplier imposes a price
increase on their product/s after the client has paid any monies toward
such services. However, the Company shall act in the interests of the
client to ensure any such surcharge be not applicable to the client or
that the client be given the option of cancelling the arrangement without
penalty or prejudice to the client or the company. It should be noted
that such situations are extremely rare.
7.2 Payments to the Company for US Dollar portions
of an itinerary must be made via Swift Bank Transfer in US Dollars, to
our USD Account. South Africa Rand portions of an itinerary may be made
via SWIFT Bank Transfer or Credit Card to our ZAR Account. Card payments
are subject to an Admin Fee of between 3% to 5%.
7.3 In circumstances where the Company permits
an entire invoice to be paid in one currency (eg. when an invoice has
both USD and ZAR amounts due), the payment must be made within 24 hours
based on this invoice. When credit card payments are processed, the exchange
rate is based on the Bank Selling Foreign Currency rate of exchange offered
by First National Bank and provided to The Company twice daily by the
Bank. Failure to pay within the prescribed period, will necessitate a
new invoice being generated, due to exchange rate fluctuations. An Admin
Fee of between 3% to 5% is charged under these circumstances.
For more information on exchange rates and payments by Credit Cards,
please read the detailed guide at Credit
Card Payments.
8. TERMS AND CONDITIONS
These terms and conditions govern the relationship between the Company
and you, to the total exclusion of any other terms and conditions. No
alteration to the terms and conditions may be made by any of the Company
employees, authorised representatives or agents, unless in writing by
an authorised officer of the Company. All decisions and matters subject
to the Company's discretion shall be made by an authorised officer of
the Company.
9. CARRIAGE BY LAND. SEA AND AIR
9.1 Carriage by Land, Sea and Air is subject to
the terms and conditions of the carrier with whom you travel and to international
conventions, some of which may limit liability. Land, Sea and Air travel
are also subject to operational decisions of carriers and air and sea
ports which may result in cancellations, delays or diversions, over which
the Company has no control and for which the Company accepts no liability
whatsoever.
9.2 The passenger contract in use by the airline
carriers concerned, when issued, shall constitute the sole contract between
the transportation companies and the purchaser of these programs and/or
the passengers. The co-operating carriers working with the Company are
South African Airways, Air Namibia, British Airways, Air Zimbabwe, and
Air Botswana along with all IATA and ARC carriers.
9.3 CHARTER FLIGHTS
9.3.1 Charter flights booked with specific departure
times are strictly adhered to, and a "no shows" will be charged
in full. Incoming passengers coming off private or scheduled flights arriving
30 minutes or more after scheduled arrival times will be treated as "no
shows" and charged accordingly.
9.3.2 It is an expressed condition that passengers'
luggage is limited to 12kg. Only soft hold-all type bags will be permitted.
10. BAGGAGE
Temporary or permanent loss of baggage is the responsibility of you or
the carrier.
11. TRAVEL DOCUMENTS, VISAS AND VACCINATIONS
It is your responsibility to ensure that passports, visas, travel permits,
health certificates, inoculations, international driving license, or other
documentation required for the trip are obtained and are in order. It
is your responsibility to meet any additional costs incurred either by
yourself (or by the Company on your behalf) as a result of any failure
by you to comply with such requirements. The company may offer advice
on such matters, but the onus is on the client to fully acquaint themselves
with any necessary visa and inoculation requirements. The company may
not be held liable for any failure on the part of a client to be in possession
of the correct travel documentation.
12. SPECIAL REQUESTS
You must advise the Company in writing of any special requests; e.g. diet,
facility or physical handicap, when you submit your reservation request
to the Company. The Company will meet such requests, if possible.
13. INFORMATION IN THE TRAVEL PROPOSALS
All information given in the Company's travel proposals is, to the best
of the Company's knowledge, correct at the time of going to print but
the Company reserves the right to change same. The information provided
in this travel proposals convey typical scenes experienced and details
on each destination; but the subject matter may not necessarily be experienced
in the exact detail thereof while visiting that destination.
14. DISPUTES
If you have any cause for complaint while travelling, you must immediately
bring it to the attention of the Company's local representative.
15. CONSENT
The payment of the advance payment OR any other partial payment for a
reservation on a safari constitutes consent to all provisions of the conditions
and general information contained in the Company's Internet Pages, Brochures,
Invoice and Travel Documents. The terms under which you agree to take
these safaris cannot be changed or amended except in writing signed by
an authorised officer of the Company.
16. MONEY PAID TO TRAVEL AGENTS
Individuals, organisations, societies, agents and operators using the
e-gnu.com site, make payment for their reservations directly to the Company,
via International Money Transfer or secure payment via credit card. It
should be noted that the only monies which should be paid to Agents in
your home country are for Scheduled Flights to and from Southern Africa
as well as for Scheduled Flights on scheduled carriers within the Southern
African Region. e-gnu.com and Greenlife Africa Safaris will provide the
user with a full break down of what is covered in their Safari Costing,
before the user makes any payment to us.
17. CONDITION OF BOOKING
You shall comply with the instructions of the Company's representatives
at all times. No Client shall be accepted or be permitted to continue
on a program while their status or mental or physical condition is, in
the opinion of any representative of the Company, such as to render them
incapable of caring for themselves or make themselves objectionable to
other Clients or become a hazard to themselves or other Clients and the
Company will not be responsible for expenses by such persons precluded
from completing the program for this reason.
18. NOTICE OF ENFORCEABILITY
Please remember, when you book travel related services with the Company,
you are entering into a binding agreement that assumes all terms and conditions
are fully understood as stated in this brochure.
19. YOUR AIRLINE RESERVATION AGENT'S RESPONSIBILITY
At Greenlife Africa Safaris, we are very proud of our relationship with
the travel trade throughout the world. To facilitate the reservations
process for you, The Company requests your Travel Agent to provide you
with thorough communications and all necessary documentation pertaining
to your Air Ticket bookings, which are NOT made or paid for via one of
our websites. The Air Schedules displayed on our site are for information
only. The onus is on the traveler to ensure that these tickets are booked
and paid for via your local Booking Agent.
20. YOUR PERSONAL RESPONSIBILITY
The onus is on all individual/s concerned to fully acquaint themselves
with the Terms and Conditions document and all matters such as visas,
required documentation, payment schedules and cancellation policies. E-gnu.com
and Greenlife Africa Safaris will assist you to the best of our ability
in providing answers and information pertaining to your booking. Should
you not find the information required on the site, the onus is on the
individual to forward any and all such requests to the Company, which
shall endeavour to the best of their ability to assist the traveler.
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